Shipping & Returns

Shipping Information

 

Shipping is charged at point of sale.

 

We have 3 options being Sydney Metro, Interstate and Country NSW.

 

Delivery fees are based on order values excluding GST as listed below:

 

Sydney Metro – order value less than $250.00 = Delivery fee $15.00

Sydney Metro – order value greater than $250.00 = Delivery fee free of charge.

 

Interstate – order value less than $1000.00 = Delivery fee $25.00

Interstate – order value greater than $1000.00 = Delivery fee free of charge.

 

Country NSW – order value less than $1000.00 = Delivery fee $25.00

Country NSW – order value greater than $1000.00 = Delivery fee free of charge.

 

Freight Methods:

 

We currently use the following freight companies:

 

Couriers Please for Sydney Metro same day or next day delivery depending on time and size of order.

Toll/Ipec for Sydney Metro next day delivery depending on size of order.

Toll/Ipec for Country NSW and Interstate deliveries - Services Road or Priority depending on size of order.

 

We will use the most economical method possible unless you the customer request otherwise, extra fees may apply.

 

 

The customer may request other methods of shipping upon checkout e.g. Australia Post etc. Extra fees may apply.

 

 

DELIVERIES AND RETURNS

 

 

  1. All deliveries for most standard products are ex-stock, however any items or goods that are imported or non-standard finish or modifications, are subject to suppliers’ availability and special delivery charges will apply where necessary.
  2. Purpose made, specially finished, modified or bought in products are not returnable without prior approval in writing by the Group and will be subject to negotiated restocking charge.
  3. Any claims for short supply of items or goods or incorrect supply or delivery will not be recognized after the expiry of 10 days from the date of dispatch of those items or goods.
  4. Any items or goods returned for credit will not be accepted without the original paper work and prior approval by the Group.
  5. The Group may dispatch the goods by the form of transport which it considers to be the most suitable and may pack the goods in any manner which it considers to be the most suitable and any deliveries that require dispatching other than by the normal carrier will include all freight costs.
  6. Products returned for credit after ten days will be subject to a 20% (twenty percent) restocking charge unless approved in writing by the Group.  The Group’s management reserves the right to vary the amount of the restocking fee in the case of products returned after one month from date of delivery or at any time for specially procured goods.
  7. Gazetted lead times within this website are advisory only, and in no way constitute a legal commitment.  Lead times are subject to change without notice.

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